Privacy Policy

# Privacy Policy

**GEM Lighting**
**Last updated: July 2026**

## What information we collect

When you place an order or contact us, we may collect your name, email address, phone number, delivery address, and order history. We also collect technical information such as your IP address and browser type when you visit our website. Payment information is processed securely by our payment provider. We do not store your card details.

## How we use your information

We use your personal information to process and fulfil your orders, arrange shipping and delivery, communicate with you about your orders, respond to your enquiries, provide warranty support, and improve our website and products. We will only send marketing communications with your consent, and you can opt out at any time.

## Who we share your information with

We share your information only where necessary to operate our business. This includes our e-commerce platform (Shopify), payment processors, and shipping carriers such as DHL, NZ Post, and Australia Post who need your delivery details to complete shipment. We also use Google Ads, Microsoft Advertising, and Google Analytics to understand how visitors use our website and to show relevant advertising. We do not sell your personal information to third parties.

## Cookies

Our website uses cookies to keep your shopping cart active, analyse website traffic, and serve relevant advertising. You can manage cookie preferences through your browser settings.

## Your rights

Under the New Zealand Privacy Act 2020, you have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise any of these rights, contact us through the contact form on our Contact Us page..

## Contact us

If you have any questions about how we handle your personal information, please contact us through the contact form on our Contact Us page.